These General Terms & Conditions (“Terms”) apply to all purchases of installation and services provided by Seller/Contractor (“Seller”) to the customer (“Customer”). Approval of any estimate, proposal, invoice, or payment of any deposit constitutes acceptance of these Terms.
Where Seller/Contractor/Installer (“Seller”) is contracted to install signage fabricated, engineered, or supplied by others (“Third-Party Signage”), Seller’s responsibility is strictly limited to physical installation and standard electrical connection.
Seller does not warrant or assume responsibility for:
Design or engineering adequacy
Structural integrity of fabricated components
Electrical assembly inside the sign
UL / ETL listings
NEC compliance of fabrication
Wind load design
Drainage design
Manufacturer defects
Long-term product performance
Customer (including sign company clients) acknowledges Seller is not the manufacturer and assumes no manufacturer liability.
Seller will exercise reasonable care while working on Customer property but is not responsible for the condition of existing structures, wiring, foundations, signage, or materials not supplied by Seller.
Customer acknowledges that removal, relocation, or reuse of existing components may result in damage and releases Seller from responsibility for their condition. Issues arising from pre-existing or third-party components—including structural, electrical, or environmental conditions—remain the responsibility of the Customer.
If existing conditions prevent proper installation or operation of the sign, Customer is responsible for correcting such conditions without delay. Seller may offer corrective work at fair market rates. If Customer refuses required repairs, Customer remains responsible for payment in full for all custom products ordered, parts installed and labor or time spent on job site including travel, even if installation cannot be completed.
All pricing is based on:
Information provided by Customer or contracting sign company
Site conditions observed at time of survey (if performed)
Assumption of adequate site and electrical access
If site surveys cannot be performed prior to estimate, pricing is based on the assumption of:
Clear access
Code-compliant electrical service
Standard wall construction
No concealed obstructions
Changes in site conditions, materials, structure, access, or electrical infrastructure may result in additional charges.
Customer must provide:
Clear, safe, and unobstructed access
Adequate parking and staging areas
Equipment operation zones
Lift access clearance
Removal of vehicles, landscaping, furniture, and obstacles
Installation may require temporary closure of:
Parking areas
Drive-thrus
Access points
Seller is not responsible for coordinating tenant access, traffic flow, or parking control unless expressly agreed in writing.
If third-party traffic control, police detail, flagging, barricades, or parking coordination is required, all associated costs shall be billed to Customer.
Quoted pricing does not include payment processing fees. Accepted payment methods include check, ACH, cash, and wire transfer. Credit card payments are subject to a 3.5% processing fee charged by the processor.
Labor estimates are valid for thirty (30) days unless stated otherwise. Due to market volatility, material pricing—especially aluminum and imported components—may change without notice on custom orders.
Delays caused by:
Site obstructions
Hidden structural conditions
Granite, tile, steel, or reinforced substrates
Electrical deficiencies
Lack of access
Third-party interference
Weather conditions
Code compliance corrections
may require additional labor and materials.
Customer expressly authorizes Seller to perform corrective or additional work deemed necessary, at Seller’s discretion, while technicians are mobilized onsite, to avoid demobilization and return-trip charges.
Such work will be billed at fair market time and material rates.
Customer agrees that performing corrective work during scheduled installation is typically the fastest and most cost-effective solution.
All illuminated and electric signs require a dedicated, code-compliant 120-volt / 20-amp sign circuit in accordance with the National Electrical Code (NEC).
Such electrical service is typically part of the building’s original construction and is the responsibility of the property owner.
Pricing assumes:
Electrical access within six (6) feet of sign location
No obstruction
Code-compliant existing infrastructure
Electronic Message Centers (EMCs) and digital signage may require:
Higher capacity circuits
Upgraded service
Additional disconnects
Surge protection
Conduit upgrades
Electrical deficiencies, violations, upgrades, repairs, additional circuits, or service modifications are not included unless expressly stated in writing.
If requested and/or at Seller’s discretion, Seller may perform or coordinate corrective electrical work as a convenience to Customer, subject to scheduling and site conditions.
Any such work shall be invoiced separately at fair market rates and shall not exceed five percent (5%) of the total contract value without Customer approval.
When Seller is subcontracted by another sign company, contractor, or vendor:
Seller’s contractual relationship is limited to installation services only
Seller assumes no responsibility for fabrication defects
Seller assumes no responsibility for permit acquisition unless expressly agreed
Seller assumes no responsibility for engineering errors
Subcontracting party agrees to defend, indemnify, and hold Seller harmless from claims related to design, fabrication, engineering, listing certification, or manufacturer non-compliance.
Seller provides no warranty on third-party fabricated signage, components, electronics, raceways, or structural elements.
Seller’s workmanship warranty, if applicable, covers installation labor only and excludes failures caused by:
Manufacturing defects
Improper fabrication
Corrosion
Water intrusion
Electrical component failure
Structural design deficiencies
Customer acknowledges that installation of third-party supplied signage carries inherent risk and assumes all responsibility for:
Product performance
Structural adequacy
Code compliance of fabrication
Electrical safety internal to the sign
To the fullest extent permitted by law, Seller’s total liability for any claim shall not exceed the amount paid for installation labor.
Seller shall not be liable for:
Consequential damages
Business interruption
Lost revenue
Fire damage
Structural damage
Tenant claims
Customer (including subcontracting sign companies) agrees to defend, indemnify, and hold harmless Seller, its owners, employees, subcontractors, and agents from any and all claims, damages, liabilities, losses, or attorney’s fees arising out of:
Design defects
Fabrication deficiencies
Electrical non-compliance
Structural failure
Manufacturer negligence
Post-installation malfunction
This provision survives completion and final payment.
Pricing provided by Seller is based upon performance of work during normal working hours under conditions allowing immediate and continuous access to the installation area.
Quoted pricing assumes that:
Installation areas are fully prepared prior to crew arrival
Required access areas are cleared and available
Vehicles, equipment, tenants, merchandise, and obstructions have been removed
Work may proceed without interruption upon arrival
Pricing does not include wait time associated with:
Areas not cleared for installation
Restricted or delayed access
Tenant or customer scheduling conflicts
Locked areas or unavailable site representatives
Active business operations preventing safe installation
Third-party interference or coordination delays
Any onsite standby or wait time caused by lack of site readiness shall be billed to Customer at Seller’s prevailing labor and equipment rates.
If installation cannot proceed as scheduled due to site conditions, access limitations, safety concerns, or obstructions beyond Seller’s control, Seller reserves the right to:
Demobilize crews and equipment, and
Reschedule installation at the next available date.
All return trips shall be billable to Customer, including:
Labor remobilization
Travel time
Equipment transportation
Crane or lift mobilization
Project management time
Where installation machinery or specialty equipment remains onsite longer than anticipated due to access delays or obstructions, additional equipment standby or rental charges may apply and shall be invoiced to Customer.
If installation cannot proceed as scheduled due to site conditions, access limitations, safety concerns, or obstructions beyond Seller’s control, Seller reserves the right to:
Demobilize crews and equipment, and
Reschedule installation at the next available date.
All return trips shall be billable to Customer, including:
Labor remobilization
Travel time
Equipment transportation
Crane or lift mobilization
Project management time
Where installation machinery or specialty equipment remains onsite longer than anticipated due to access delays or obstructions, additional equipment standby or rental charges may apply and shall be invoiced to Customer.
Approval of any estimate, proposal, subcontract, purchase order, or authorization to proceed constitutes full acceptance of these terms.
