Typical Sign Sales, Service & Installation – Read Below
These General Terms & Conditions (“Terms”) apply to all purchases of signage, services, fabrication, delivery, permitting, and installation services (“Work”) provided by Seller/Contractor (“Seller”) to the customer (“Customer”). Approval of any estimate, proposal, invoice, or payment of any deposit constitutes acceptance of these Terms.
All illuminated and electric signs require a dedicated, code-compliant 120-volt / 20-amp sign circuit in accordance with the National Electrical Code (NEC). Such electrical service is typically part of the building’s original construction and is the responsibility of the property owner.
Electronic Message Center (EMC) and digital signs may require upgraded electrical service, higher capacity circuits, or additional electrical components. Any electrical deficiencies, code violations, repairs, upgrades, or additional circuits required at the sign location are not included unless expressly stated in writing and are the responsibility of the Customer.
If requested and/or at Seller’s discretion—subject to scheduling, access, and site conditions—Seller may perform or coordinate corrective electrical work as a convenience to the Customer. Any such work shall be billed at fair market rates and invoiced separately, not to exceed 5% of the total contract value without Customer approval.
Pricing assumes electrical access is within six (6) feet of the sign location, without obstruction, and that site conditions match those observed during the site survey. Changes to site conditions, including new obstructions or materials not present during the survey, may result in additional charges billed at fair market rates to avoid installation delays. Site surveys are performed whenever possible, but certain conditions not allowing for timely site surveys exist – in which case the estimate provided is based on adequate electric and site access.
Seller will exercise reasonable care while working on Customer property but is not responsible for the condition of existing structures, wiring, foundations, signage, or materials not supplied by Seller.
Customer acknowledges that removal, relocation, or reuse of existing components may result in damage and releases Seller from responsibility for their condition. Issues arising from pre-existing or third-party components—including structural, electrical, or environmental conditions—remain the responsibility of the Customer.
If existing conditions prevent proper installation or operation of the sign, Customer is responsible for correcting such conditions without delay. Seller may offer corrective work at fair market rates. If Customer refuses required repairs, Customer remains responsible for payment in full for all custom products ordered, even if installation cannot be completed.
All signs, fixtures, and fabricated components are custom-made to order. All sales are final and non-refundable unless approved in writing by Seller.
Any production or completion timelines provided are estimates only. Seller is not responsible for delays caused by supply chain issues, material shortages, tariffs, shipping delays, weather, natural disasters, strikes, permitting delays, or other circumstances beyond Seller’s control. Seller will make reasonable efforts to communicate delays and mitigate impacts where possible.
Unless otherwise agreed in writing, Seller shall prepare and submit sign permit applications. Customer and/or property owner must provide all required documentation, approvals, and signatures in a timely manner.
Customer is responsible for all permit-related costs, including permit fees, engineering, acquisition fees, extensions, and related expenses. Permits will not be closed until all balances are paid in full.
Seller is not responsible for permit denial but will make reasonable efforts to obtain approval. Seller may, at its discretion, commence production prior to permit approval unless otherwise instructed in writing by Customer.
Quoted pricing does not include payment processing fees. Accepted payment methods include check, ACH, cash, and wire transfer. Credit card payments are subject to a 3.5% processing fee charged by the processor.
Labor estimates are valid for thirty (30) days unless stated otherwise. Due to market volatility, material pricing—especially aluminum and imported components—may change without notice on custom orders.
Above terms to prevail unless other arrangements have been made and approved in writing. Deposit payment due immediately upon project approval. All payments due immediately upon progress outlined, including delivery/installation. Late balances may incur interest at the maximum rate allowed under Florida law.
Title to all signage and components remains with Seller until paid in full. Materials are typically delivered for municipal projects (and others at Seller’s discretion) prior to installation. If materials are delivered prior to installation (including for tax-exempt customers), risk of loss transfers to Customer upon delivery. Seller reserves the right to repossess signage or components for non-payment exceeding sixty (60) days. Seller may file construction or mechanics liens for unpaid balances exceeding ninety (90) days.
Seller warrants that workmanship and products supplied will conform to the approved specifications and be free from manufacturer defects for the period stated in the estimate. Reference Warranty Statement Below.
If Seller is requested to troubleshoot or service signage and the issue is not due to Seller’s workmanship or supplied products, Customer agrees to pay Seller’s standard service call and labor rates.
Watchfire EMC signage includes lifetime manufacturer software training. Seller will provide reasonable phone support and training for non-Watchfire digital signage for up to five (5) years, subject to manufacturer software availability.
Customer must provide clear, safe access to installation areas, including parking, staging, and equipment operation zones. Installation may require temporary closure of parking areas, drive-thrus, or access points.
Delays caused by site obstructions, lack of access, or third-party interference may result in additional charges. If third-party traffic control or parking coordination is required, costs will be billed to Customer.
These Terms, together with the approved estimate or invoice, constitute the entire agreement between the parties. No verbal agreements or representations shall be binding unless confirmed in writing by Seller. This Agreement shall be governed by Florida law, and exclusive venue for any dispute shall be Lee County, Florida. Customer acknowledges that these Terms apply to all signs, services, fabrication, permitting, delivery, and installation provided by Seller unless expressly modified in writing and signed by Seller.
Warranty coverage applies exclusively to products sold by Sign On, LLC. Labor or service performed on customer-supplied or third-party equipment is provided “as-is” with no warranty or guarantee of performance, longevity, or compatibility.
(Channel Letters, Lightbox Signs, Cabinet Signs, and Similar Products). For signs ordered on or after January 1, 2026.
Sign On, LLC provides a five (5) year limited warranty on LED-internally illuminated signage we sell direct or sell with installation. Warranties:
Watchfire® Brand EMC Signs
CapeLED™ Brand EMC Signs
Used / Demo EMC Signs
Service & Workmanship Warranty
All service work performed by Seller carries a minimum one (1) year warranty on workmanship, unless otherwise stated in writing on the estimate, invoice or in this statement.
This warranty applies to:
General Warranty Terms
General Warranty Exclusions
This warranty does not cover:
Warranty for Signs Purchased On or Before:
Warranty coverage applies exclusively to products sold by Sign On, LLC. Labor or service performed on customer-supplied or third-party equipment is provided “as-is” with no warranty or guarantee of performance, longevity, or compatibility.
Exclusions
This warranty does not cover:
Service & Workmanship Warranty
All service work performed by Seller carries a minimum one (1) year warranty on workmanship, unless otherwise stated in writing on the estimate, invoice or in this statement.
This warranty applies to:
General Warranty Terms
